The new school year is just around the corner in the UK :( So preparations must be made. I am currently having a major problem with getting to and from school for next year, I appreciate any advice you could give to me in relation to this. I have mentioned this briefly before on AP a few weeks back. (link at bottom)

For the last two years I purchased a bus pass that enables me to travel directly too and from school everyday. So I am only allowed two journeys a day, five days a week, 190 days a year. So it is fine to use.

A few months back we got a letter in from the company that supplies the pass. (Translink) stating: "Translink has recently carried out a review concerning how prices are calculated for pupil passes. The purpose of this review was to insure that passes are priced in a consistent and fair manner."

In the past years we have paid £144 = $232 per annum for the pass. We thought that was a "fair price!"

In our new quote, the price amounted turned out to be £396/$652. Now we do not believe that this is a fair price!!

The price of the pass has nearly trebled and they state that "We discovered a few anomalies that we wish to rectify." They admit that it was a fault in there system. Not a fault of ourselves.

I and my family have been on the phone with them numerous number of times and have failed to get anywhere. The person that we have to deal with has been quite unprofessional and has refused to name her manager. Due to our constant calls they sent out a letter with the breakdown of the price.

The worst thing is, two of my friends who live directly across the road who get the same bus, every day. Were only charged £150 each. Roughly the same quote price I paid last year.

I couldn't go on with everything we have done about this, but it is possible that we will lose hundreds of pounds due to this.

Any advice I would be so grateful of!!

http://www.askpedia.com/q_w02zzyxsOO/s_R...

Now long off the phone! I was in a headed conversation with the Acting Pass Office Manager.

He said to me that he considered the case closed and there is nothing else the company could do. He said that my complaint has been dealt with and he could not comment on anyones elses situation.


I did pick up a few comments he said to me, What do you think of this??


He said "We discovered a few anomalies recently and we will be acting on them." (meaning my neighbours)
I said " It wouldn't be good for Translink's reputation, to originally send out a quote of £150 then bring it up to £400."
His response "Who are you to tell us what we can and can't do?"

He said "We have got an organisation to run, I understand, you and others have spoken to us on numerous occasions. We can not keep dealing with the same complaint over and over again."

He said "Nothing has changed on our side, and the price can not be changed. I do not know how I can help you any longer, "So if you do decide to contact this office again, It will be made short and sweet!"



Do you not think that what he said, is quite cheeky! What do you think of the response from the Manager of the department?

He knows I am only 14, do you think he would have said this to an adult?

Please share what you think!

Meant to say: Not long off the phone! Was in a *heated* conversation!!