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Asked by sarahjgk - 3 years ago
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Terunde Level 13
Answered 3 years ago
4
Listening skills, open mind, look at both sides, no assumptions might be a few. You may utilize different skills depending on whether the conflict is between you and another or if you are trying to assist others where there is conflict between them.
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gcourtney25 Level 1
Answered 3 years ago
5
Hi Sara,

Here are some tips for resolving conflict:

• Clearly describe the issue(s)

• Stay neutral, calm and grounded; don't get involved in the emotion of the issue(s)

• Don't worry that your needs will not be met or that you won't be heard

• Clarify what your understanding is of what is being said

• Re-state your understanding of what you heard to confirm your understanding in a non-judgmental way

If you are looking for additional solutions, there is also some really great information on your question about how people with problems such as yours finally beat them @ http://tinyurl.com/4xfo7px
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joensf Level 79
Answered 3 years ago
1
negotiation skills.
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