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Asked by vanita82 - 1 year ago
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Nancy99 Level 12
Answered 1 year ago
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Communication is a 2-way process. It is not simply about sending a message, but also about knowing if the receiver has understood and processed the message properly.

In face-to-face communication, the person listening may not always indicate verbally if they have understood or if they agree. Observing body language helps the speaker understand if the other person understands/agrees etc.

Also, even if the other person replies verbally his or her body language may show that they have not really understood or agreed.

Observation helps understand the effectiveness of communication.

This is because Body Language ( part of non-verbal communication) is instinctive and more reliable than verbal communication in many cases.

Read more: http://wiki.answers.com/Q/Why_is_it_impo...
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labarca Level 61
Answered 1 year ago
3
It's called instant feedback and it is helpful in all
communication. It is sometimes more telling than
actual words.
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Sparky5458 Level 62 / Retired
Answered 1 year ago
2
To see if they are understanding what is said to them.
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