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Asked by Dockery - 6 years ago
I work in the public sector (Civilian in the Police Services) and I am in the process of answering Unit 16 of NVQ Customer Service and would appreciate help in answering one particular Question.

Q.. What are you agreed and recognised sector cues in customer behaviour that indicate your customer expects a particular action by you?

Can anyone help?
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kc5255 Level 38 / Out of the Workforce
Answered 6 years ago
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Knowledge and understanding: People competent at dealing with customers face to face know and understand the agreed and recognised sector cues in customer behaviour that indicate that your customer expects a particular action by you.

When you are working with a customer in this way, good feelings about the way you look and behave can improve how your customer feels about the transaction and give them greater satisfaction. While verbal communication is important, your focus on your customer and the relationship that is formed also depends on the non-verbal communication that takes place between you. You have many opportunities to impress your customer and your behaviour in this situation can make all the difference to customer behaviour and the satisfaction that they feel.
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