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Email Etiquette... How do you tell someone that they need to change?
Asked by: justthefacts from OCEAN GATE, NJ
This is SUCH an important question for me.

I need to discuss a way that my Husbands businenss partner can learn to be email "SAVVY".

How do I tell him without hurting his feelings? He is very emotional.

In my opinion, Email is just like mail. Its an instrument of communication, and its in writing. Once you put something in writing and send it; you CANT take it back.

How do I tell this guy that he's got a great head on his shoulders, but he has a lot to learn about sending emails and putting things in writing (which could sting him in the tush like a bee!!!)

I would like to entertain all answers, comments, and even try a group ask for this question.

Its so important to me. Thank you all that care about Askpedia and helping others. You are the BEST!!!!!!!!!
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The way to handle this is to say,"Please remember that email is not secure. Once you send this, everybody and anybody can know about it".
You might further reinforce your point by telling him about encryption and how to use it. That might or might not require a technological update for you. The idea is to get him to thinking about what he is doing. If as you say, he gets things quickly, this will work. He won't be insulted, he will be grateful. This will also remind him to be careful about what he says keep...
Answer Date: 02:17am 12/08/07
Best Answer Comments from Asker: justthefacts
Everyone had good answers for this question, and I thank all! But, Richard, I feel that you had the best answer. It was the missing link that I was looking for. Thank you again.
 

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I would put it basically like you have here. Start of with a compliment, as you indicated above, then lead to where he needs improvement. I would say something among the lines of, you know, you are very well spoken and here are some ways to better convey that in writing. Give him some tips. If he gets defensive just try to explain that many people are not very good at expressing themselves in written form. There is always room for improvement in every person. In order to do well in business, you have to communicate prop...
Answer Date: 09:39am 12/08/07
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I think E-mail & mail are so impersonal with a subject like yours. Since this means so much to you, it should be discussed face to face. Maybe your husband accompanying you & his partner to an informal luncheon would give you both some encouragement to speak about this problem. Even your husband may have some suggestions on how to put it nicely to him. He probably knows the partner better than you because he works with him every day.
Answer Date: 09:34am 12/09/07
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It seems like you already know what to say, now you just need to find the appropriate place and time. I would talk to him about it when your husband is there so he knows your husband is feeling the same way. Make sure you have a box of tissues ready just in case he cries.
Answer Date: 11:04am 12/12/07
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I think that’s a difficult proposition for most people, but in truth it’s possible to give positive criticism (regarding business emails) with kindness and have a decent chance of having the person take it constructively.

How to Deliver Criticism Kindly (and Not Criticize At All)
Looking at the above reasons that criticism isn’t taken well, the keys a...
Answer Date: 05:08pm 12/12/07
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I like to another approach, how to handle yours husband's "email etiquette".

Sometimes you can't talk directly (especially sentative issues) to people. We sometimes have to do it discreetly. You might consider in offering or inviting him/husband even you to attend a training seminar "email equitte". This seminar may ring a bell in his head "to how he has been...
Source: google
Answer Date: 11:27pm 12/13/07
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Either way you decide to answer the question, you may end up hurting feelings but it may be worth it in the long run. You can start out by telling him that this emai may hurt his feelings but you feel it is improtant for him to know. Or at the end of the letter you can tell him that you are sorry if the email offended but him bit you are just looking out for his best interest.
Answer Date: 02:09pm 12/14/07
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Posted 12/07/07 Closed 12/14/07
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