Companies must have these procedures firmly followed:

1. Never differenciate the quality of service from customer to customer. All customers should be treated with equal weightage.

2. Never make false promises to a customer just to increae the sales.

...

Companies must have these procedures firmly followed:

1. Never differenciate the quality of service from customer to customer. All customers should be treated with equal weightage.

2. Never make false promises to a customer just to increae the sales.

3. Never answer vague if you do not know the answer for the customer's questions.

And many more.

Catering is a lot more difficult than most people realize! The food must be presented to clients, attractively, hot if it's supposed to be - cold if it's supposed to be, and always by happy, congenial people! If clients ask for weird combinations of foods, like Chinese rice and Italian lasagna - don't argue - do it well, with a positive attitude! Do not under any circumstances mingle with the guests at a function you are catering, but if people have questions, answer them with a smile! Cleanliness is so very important -...

Catering is a lot more difficult than most people realize! The food must be presented to clients, attractively, hot if it's supposed to be - cold if it's supposed to be, and always by happy, congenial people! If clients ask for weird combinations of foods, like Chinese rice and Italian lasagna - don't argue - do it well, with a positive attitude! Do not under any circumstances mingle with the guests at a function you are catering, but if people have questions, answer them with a smile! Cleanliness is so very important - spotless uniforms if you have a staff, sparkling clean dishes/cutlery! Do it right a few times, and your business will flourish! Word of mouth is everything in the catering business - much more than advertising! Keep this in mind, always! Good luck with your business!